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| Turns | Speakers and utterances |
|---|---|
| 1 | F10: Hello this is [censored: forename, lastname], er am I calling to this mail order company? |
| 2 | F11: Hello this is [censored: forename, lastname] from mail order company speaking, how can I help you? |
| 3 | F10: So I er I have ordered ah er clothes... for you but er I- when I today opened this package there is ah things that I haven't order. |
| 4 | F11: Okay... Well er what products where there in this package? |
| 5 | F10: //So// |
| 6 | F11: //What// wasn't er like y- products you- //was// |
| 7 | F10: //Er// |
| 8 | F11: ordered. |
| 9 | F10: There is this horrible blue scarf and //er// |
| 10 | F11: //Okay// |
| 11 | F10: I have definitely not ordered this. |
| 12 | F11: Yes |
| 13 | F10: And there is also green pants. |
| 14 | F11: Okay. |
| 15 | F10: That's not my style. |
| 16 | F11: So did you got any items that you actually was- were er er... erm... |
| 17 | F10: Yeah yeah [laugh] |
| 18 | F11: //[laugh]// |
| 19 | F10: //I// ordered er white sweater |
| 20 | F11: Yes |
| 21 | F10: and a black dress. And this sweater has there but the dress isn't. |
| 22 | F11: Okay |
| 23 | F10: So I can- I'm going to the party tonight |
| 24 | F11: Yes |
| 25 | F10: so I can't er... put ah these green pants... on... my |
| 26 | F11: Yeah |
| 27 | F10: I need the dress //today// |
| 28 | F11: //I understand// |
| 29 | F10: //Today// |
| 30 | F11: //Yeah// yeah I understand that, you need to calm down now. |
| 31 | F10: Okay |
| 32 | F11: So er I'm really sorry about this situation it's er it's really our fault we are really sorry about //this// |
| 33 | F10: //Yeah// |
| 34 | F11: and er we will er er refund... er these products and er... w- we can offer you er the dress you w- was pos- supposed to er get, free. You can have it |
| 35 | F10: Really! |
| 36 | F11: er free yes //because we are really sorry and// |
| 37 | F10: //Oh that's nice.// |
| 38 | F11: an- and it's really important for us that er... erm we serve our customers |
| 39 | F10: Yeah |
| 40 | F11: //and... make them happy.// |
| 41 | F10: //but but// how can this happen? How can I have things that I haven't order? |
| 42 | F11: Well //er I think that// |
| 43 | F10: //How is this possible?// |
| 44 | F11: er there is some kind of er situation co- going on in our er... post office //[laugh|//. |
| 45 | F10: //[laugh] okay// |
| 46 | F11: There in our er er |
| 47 | F10: So this is er ho- this is just a wrong package? |
| 48 | F11: Er no i- it's a right one but er there has happened some kind of mistake when we ar- are er wh- when we have putted them //in the package so er// |
| 49 | F10: //Ah, okay okay.// |
| 50 | F11: that's the problem and er so we... erm we offer you a free dress //but// |
| 51 | F10: //Mhm// |
| 52 | F11: unfortunately it won't get to you this evening [laugh] //so you understand// |
| 53 | F10: //Oooh// |
| 54 | F11: because //er post is so// |
| 55 | F10: //Then it's a problem.// |
| 56 | F11: so... because there is this postal- post strike going on //in here in Finland//. |
| 57 | F10: //Yeah it sucks// |
| 58 | F11: [laugh] |
| 59 | F10: [laugh] |
| 60 | F11: Yeah so you understand but //er// |
| 61 | F10: //Okay// |
| 62 | F11: but you can have it erm free and er we will //send it// |
| 63 | F10: //When// will er when will this dress erm like come? |
| 64 | F11: Er well er we send it to you tomorrow |
| 65 | F10: //Okay// |
| 66 | F11: //Er// when this er this er storage is... open //again// |
| 67 | F10: //Okay [laugh]// |
| 68 | F11: //[laugh]// cause now it's already five o'clock //in the evening// |
| 69 | F10: //[laugh]// |
| 70 | F11: //so there is// |
| 71 | F10: // yeah yeah// |
| 72 | F11: no one //there and// |
| 73 | F10: //I understand// |
| 74 | F11: and it will a- arrive maybe in er one or two weeks, we are really sorry //but it's because this strike going on in here in Finland.// |
| 75 | F10: //Oooh okay okay, yeah yeah// I understand. |
| 76 | F11: //Yes.// |
| 77 | F10: //So// erm, well I'm very habby- happy [laugh] because I can- I- I get it like free so |
| 78 | F11: Yeah |
| 79 | F10: Maybe I just put //some// |
| 80 | F11: //we're// |
| 81 | F10: old dress tonight //I will survive [laugh]!// |
| 82 | F11: //Yeah we are really sorry.// Okay we are really sorry about //this er situation.// |
| 83 | F10: //Yeah yeah, it's okay it's okay.// |
| 84 | F11: And you er erm when we send that d- dress to you and when it arrives |
| 85 | F10: Yeah |
| 86 | F11: you just have to er put these pants and er this scarf you //had// |
| 87 | F10: //Yeah// |
| 88 | F11: er in the same package that er- in which the dress arrived |
| 89 | F10: Okay |
| 90 | F11: and send it to us. |
| 91 | F10: Er //so// |
| 92 | F11: //and// the postal- post er costs are free //[laugh]// |
| 93 | F10: //Oh// oh that's really really nice. So em... okay and I can keep this erm sweater? |
| 94 | F11: Yes //if i- if it// |
| 95 | F10: //I think yeah// |
| 96 | F11: was the right one and |
| 97 | F10: Yeah it was. |
| 98 | F11: Okay. //Are you// |
| 99 | F10: //Okay// |
| 100 | F11: happy with that //this// |
| 101 | F10: //I'm// I'm happy. //I'm happy.// |
| 102 | F11: //Okay// that's good. |
| 103 | F10: Thank you for this em understanding. |
| 104 | F11: Yeah we are really sorry //about that.// |
| 105 | F10: //Yeah it's// okay. |
| 106 | F11: Yeah okay. |
| 107 | F10: Okay |
| 108 | F11: Goodbye |
| 109 | F10: Well goodbye, thank you. |
| 110 | F11: Thank you. |