Conversation 10: F12 and M6

CALL TO A MAIL ORDER COMPANY

STUDENT A
You recently ordered a number of clothing items from a mail order company. When you open the package, you notice that you have been sent two pieces of clothing that do not match your order. You phone the company to find out what you need to do to correct the order.

STUDENT B
You work in the customer services department at a mail order company that sells clothes. A customer has ordered a number of clothing items and phones you with a problem with two items received. You help the customer.

COVER AT LEAST THE FOLLOWING POINTS:
– Student A: Description of the problem
– Student B: Checking the customer details and when the order was made
– Discussing the solution
– Conclusion

CEFR = Common European Framework of Reference for Languages
(see e.g. Europass)
Teacher id = 1
Teacher’s note: Valid assessment would require more output from the students.