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||Speakers and utterances
||F12: Hello, how can I help you?
||F13: F13: Hello here is [censored: forename, lastname]. I would like to ask about my problem because I just ordered... three er pieces of... shirts from your webstore and... two weeks ago... tha- that happened er two weeks ago and now when I get the package I noticed that... there was... er two different shirts that I wasn't... expecting to be... so is there some way I can correct my order or can you tell me something?
||F12: Of course, ahm thank you for calling us. So could you tell me the exact day of when the order was made?
||F13: Er it was 14th of July.
||F12: Okay. And yes I have your... order number right here it is 5676 and erm... yes so would you like us to... send you your money back... or would you like to //make//
||F12: another order?
||F13: I would like to make another order because I would like to get those... er right shirts but... er how long does it take to get them? You know //if//
||F13: I do it today?
||F12: Ahm because this was our mistake we'll put to a special post so that you would have them hopefully in a week from now on.
||F13: Okay that sounds good.
||F13: So... erm I will do it in- on the internet and... then is it everything okay?
||F12: Yes great we'll send them to you as soon as possible. Thank you //for calling.//
||F13: //Okay.// Thank you //[laugh]//
||F12: //Bye bye.//